Frequently Asked Questions
Everything about ordering, payments, shipping and support.
Ordering & Checkout
How can I place an order on your website?
Add the products you need to the cart, open the cart and complete the checkout form with your shipping details. You will then receive payment instructions by email.
How can I confirm my order?
Once the payment is sent, email us a screenshot of the transaction and we confirm the order within a few hours.
What if I have not got any feedback after placing an order?
Check your spam folder first, then write to support@peaksupplementstore.com with your order number — we reply within 24 hours.
How can I make changes to my order?
Contact support before the parcel is packed and we will update the items or shipping address.
What if the product I need is out of stock?
Let us know which item and warehouse you need; most positions are restocked within one to two weeks.
What are the conditions of placing a bulk order?
Bulk orders receive individual pricing. Send us the list of items and quantities for a quote.
What is the minimal sum of an order?
The minimum order value is $100 excluding shipping.
Why was my order declined?
Orders are declined when the shipping details are incomplete or the destination country is not served from the selected warehouse.
Payments
How can I get the payment details?
Payment details are emailed immediately after checkout and are also shown in your order page.
What if I have some problems with paying for the order?
Write to support and we will offer an alternative payment method.
Why was my payment declined?
Declines usually come from the sending provider's limits. Try a smaller amount or another wallet.
My payment was returned.
Send us the transaction receipt and we will re-issue fresh payment details.
Shipping & Tracking
When will I receive the tracking number?
Tracking is issued within 1 to 3 business days after the payment is confirmed.
What if I have not received the tracking number for my order?
Contact support with your order number and we will resend it.
What is the difference between US Domestic and International shipping?
US Domestic parcels ship inside the United States and arrive in 2 to 4 days. International parcels ship from Dubai or the EU.
Why are items from the US Domestic category more expensive?
Domestic stock carries additional import and handling costs, in exchange for much faster delivery.
My package is delayed, what should I do?
Delays of a few days are normal. If the parcel has not moved for 14 days, contact support and we will investigate.
Product Availability & Authenticity
How can I check the availability of a product?
Availability is shown on each product card together with its warehouse.
How can I check the genuineness of products?
Every item can be verified through the manufacturer's official verification channel using the code on the package.
Discounts & Loyalty Program
I want to ask about available discounts.
Crypto payments receive 15% off automatically, and newsletter subscribers get $15 off their next order.
What are the conditions for receiving a discount?
Discounts apply to the product total and cannot be combined with bulk pricing.
Customer Support
I need assistance, how to contact you?
Email support@peaksupplementstore.com — we reply within 24 hours, every day.