Terms & Conditions
Our policies on refunds, returns and reshipping.
What is your refund policy?
Our refund and returns policy lasts 30 days in case you have not received your order — for example if it was sent internationally and did not pass customs. Take pictures of the issue and attach them to your message with a detailed description. To complete your return, send us a message titled “return”.
What is your reship policy?
Although our delivery success rate is close to 100%, there is still a slight chance of customs seizure. Most packages pass customs without strict control; statistically 1 to 5 parcels out of 1000 are seized. If that happens, we reship for free.
If the shipment was not delivered because of a wrong shipping address, we reship at full cost only, as these parcels are not returned to us. Please check your shipping address carefully.
When do you decide that the order should be reshipped?
It depends on the general delivery situation. At the moment we start considering a reship if the order was not delivered within 30 days from the moment of shipping.